Case Study: Piedmont Healthcare achieves proactive, data-driven care and $2M annual savings with Tableau Software

Piedmont Healthcare improves care with proactive insights

Piedmont Healthcare is a five-hospital system serving North Georgia with 400 employed medical staff, about 1,200 affiliate physicians, and more than 100 physician practices. Faced with massive, fragmented data and slow, manual Excel reporting that produced outdated, 133‑page monthly reports for each hospital, the organization needed faster, more actionable insights and more efficient clinical and operational processes.

By adopting Tableau to automate dashboards and enable self-service analytics, Piedmont replaced 2,400 pages of reports with a single dashboard, scaled from one license to 85 with ~250 weekly users, and deployed 70+ data sources on a 16‑core server. The Patient First scheduling project alone saved over $2 million annually and drove clinical gains—50% improvement in cardiovascular length-of-stay variance, 10% fewer heart-failure readmissions, 12% fewer heart-attack readmissions—and a 7% lift in patient satisfaction, while users reported average efficiency improvements of 23% (and leaders saw even greater time-to-insight gains).

Piedmont Healthcare

Mark Jackson

Business Intelligence Manager