Case Study: PEMCO Insurance achieves faster, more accurate claims handling and seamless server management with Tableau Software

PEMCO combines fast, accurate claims handling with seamless server management using Tableau

PEMCO Insurance, a Seattle‑based personal‑lines mutual insurer serving Washington and Oregon with roughly 500 employees, struggled with manual, error‑prone claims tracking that caused claims to stall and hurt customer service. The company also needed robust server monitoring, strict data security for sensitive claim information, and ways to reduce repetitive work for analysts.

PEMCO implemented a 16‑core Tableau deployment with a single dashboard connected to its data warehouse, plus 45 operational dashboards and tools (TabMon, TabJolt, LogShark) for server management, automated content archiving via the REST API, and flexible permissions with PII excluded at the source. The change gave 500+ monthly Tableau users (76% of claims staff monthly) self‑service visibility, faster claim closures and higher customer satisfaction, quicker problem diagnosis, and a lighter analyst workload.

PEMCO Insurance

Tim Hughes

Principal Tableau Developer and Admin