Case Study: Paigo reduces bad-debt exposure and accelerates self-service analytics with Tableau Software

Paigo empowers clients with intuitive data-driven decision making, powered by Tableau

Paigo is one of Germany’s leading debt-collection firms, helping companies recover unpaid invoices that collectively cost businesses billions of euros. With over 30 analysts and a growing demand from clients for timely, actionable reporting, Paigo faced the challenge of moving from static Excel outputs and a slow MicroStrategy setup to a fast, secure self-service analytics platform that customers could use to reduce bad-debt exposure.

Paigo migrated its analytics to Tableau (a full migration in under six months), quickly building professional dashboards in days rather than weeks, and launched a curated self-service portal with automated, up-to-date data. Clients moved from static reports to interactive analysis, demand and access scaled rapidly, and Paigo introduced new products (e.g., a Tableau heatmap for ticket-evasion hotspots) while fostering faster internal time-to-insight and a stronger data-driven culture that helps minimize lost revenue.

Paigo

Alexander Pogoster

Vp Analytics, Business Intelligence & Risk