Case Study: Multimedios Redes achieves time and cost savings and better customer service with Tableau Software

Multimedios Redes saves time and money with Tableau

Multimedios Redes is a leading Mexican telecommunications provider serving over 500,000 subscribers. The company struggled with fragmented analytics—data locked in individual Excel files on analysts’ laptops—so accessing gigabytes of information was slow, decisions depended on specific analysts being available, and management lacked timely, visual insights.

By deploying Tableau Desktop and Tableau Server, Multimedios Redes put data into business users’ hands and made large datasets interactive and fast to explore. Geo‑referenced dashboards and technician‑movement maps revealed operational inefficiencies, driving quicker decisions that saved fuel and time, reduced failures and call‑center costs, and improved technician productivity and customer service.

Multimedios

Edgar Schwartz

Head of Information