Case Study: Moxx achieves on-the-fly service insights from billions of rows with Tableau Software

Moxx provides service insights from billions of rows of data with Tableau

Moxx is a mobility management services company that supports smartphones and mobile field devices for enterprise customers. They struggled with static, query-driven service reports built from millions—sometimes billions—of rows in their data warehouse, which made it hard for customer-facing teams to answer ad-hoc questions or surface timely insights in meetings.

By implementing Tableau Desktop and Server, Moxx now loads and visualizes massive datasets on the fly and is rolling out a Tableau-based reporting module for customer self-service. The change delivered interactive dashboards, far fewer manual report requests, faster decision-making (e.g., buying hundreds of replacement batteries), and empowered staff and customers to explore data independently.