Case Study: Mercer achieves rapid, company-wide HR insights and faster decision-making with Tableau Software

Mercer Empowers Simple Self-Service BI

Mercer, a global leader in HR and financial consulting, faced a shift from P&L‑centric reporting to client‑profitability analysis that produced much larger datasets. Existing in‑house tools and static PDF reports couldn’t give senior leaders an interactive, high‑level-to-detail view needed to direct attention and make faster decisions.

Mercer adopted Tableau—starting with a few desktop licenses and quickly rolling out secured server dashboards to about 300 leaders—and built a productivity analysis dashboard that lets users drill from firm‑level utilization to individual employees, compare people to targets, and view 13‑month trends and client details in three clicks. The result: faster time‑to‑answers, greater self‑service for business users (analysts learn in hours; end users in 10–15 minutes), improved IT agility, and lower total cost of ownership.

Mercer

Lloyd Tokerud

Analytics Manager