Case Study: Kaleida Health achieves lightning-fast, in-depth analytics and operational efficiency with Tableau Software

Kaleida Health - Customer Case Study

Kaleida Health, the largest health care provider in Western New York with 10,000 employees, five hospitals and millions of patient records, struggled with slow, unfriendly reporting that left clinical and non‑financial staff unable to find actionable insights. Traditional Oracle reports were clunky, and the organization needed a BI approach that could handle very large data sets quickly, present clear visualizations, and support deeper, ad‑hoc analysis for managers and executives.

Kaleida built a corporate analysis team around Tableau 6, using its in‑memory engine, direct connections to the data warehouse, and table‑linking to combine extracts (for example, ZIP-to‑county lookups). Analysts can now run millions of records in seconds, start from detailed data and create summaries on the fly, and save reusable queries. The result: faster decision making, uncovering issues like inappropriate ER use in the Medicaid population, improved resource and supply management, reduced need for external consultants, and broader, more actionable BI across the system.

Kaleida Health

Jennifer Kuebler

Kaleida Health