Case Study: Jakarta Smart City achieves data-driven policy-making and up to 70% faster dashboard production with Tableau Software

Jakarta Smart City visualizes solutions to urban challenges

Jakarta Smart City is a local government initiative that uses technology and data to address urban challenges like pollution, traffic, flooding and COVID‑19. Its Data & Analytics division moved from spreadsheet-based reporting to a centralized analytics approach to gain faster, clearer insights and provide transparency to citizens.

By adopting Tableau, the team—now 50 active users—built 60 dashboards (40 public) for real‑time monitoring and policy support, cutting dashboard production time by up to 70%. Sensor-based pollution and traffic visualizations helped shape the city’s odd–even vehicle policy, flood dashboards trigger alerts for rapid response, and COVID‑19 views guided resource allocation and public communication (with a public dashboard viewed over 2.8 million times).

Jakarta Smart City

Juan Kanggrawan

Head of Data Analytics