Case Study: Ciena Corporation grows consulting business with Tableau Software (Tableau Online)

Global network specialist, Ciena grows consulting business with analytics-as-a-service, powered by Tableau Cloud

Ciena, a global communications‑network specialist serving major carriers, struggled to scale customer analytics: consultants spent long weekends building bespoke spreadsheets and sales teams waited months to get executive engagement. After successful internal use of Tableau, Ciena needed a faster, more secure way to deliver actionable insights to clients.

Ciena launched an analytics‑as‑a‑service powered by Tableau Online, giving customers secure, self‑service dashboards with governed access and rapid onboarding. The result: faster, fresher insights, stronger executive engagement and client relationships, reduced manual work for consultants, and a growing, market‑differentiating consulting business.

Ciena Corporation

Simon Brueckheimer

Leader, Field Analytics Office