Case Study: Gensler achieves forward-looking project planning and resource optimization with Tableau Software

Global design firm uses Tableau to more efficiently plan its future

Gensler is a global architecture and design firm of 5,000 people in 46 offices known for projects like Shanghai Tower and the LAFC Stadium. The firm needed a better way to marry past performance with forward-looking projections across KPIs such as utilization, accounts receivable, backlog and contracted but unbilled work, and leaders wanted fast, consolidated answers rather than hunting through multiple systems.

By deploying Tableau—centered on an operations dashboard with five core metrics and drill-down capability—Gensler created intuitive, self‑educating visualizations that deliver rapid insights, improve planning, reveal best practices and help allocate resources where they matter. The tool has changed how the firm operates, driven broader adoption (expanding licenses and migrating in‑house apps into Tableau), and produced quicker, more effective decision making and project delivery.

Gensler

Patrick Robey

Finance Manager