Case Study: Equinox IT achieves rapid, collaborative insight into millions of Telco records with Tableau Software

Equinox IT Finds Insight in Millions of Rows of Telco Data

Equinox IT is an independent New Zealand IT consultancy (founded 1995) that specializes in performance testing and engineering for SMBs. The firm faced the challenge of analyzing huge, detailed telco data sets—millions of 3G interactions per day (up to ~10 million rows)—where conventional tools aggregated away diagnostic detail and slow visualizations stalled collaborative troubleshooting.

By adopting Tableau’s data engine Equinox was able to run ad hoc visual analysis in seconds instead of minutes, enabling real-time, collaborative diagnosis. That speed exposed root causes—such as a particular handset model and misbehaving app causing 10x load spikes—so vendors could be engaged and system safeguards added, preventing customer-impacting outages and delivering faster insight and better service to clients.

Equinox

Richard Leeke

Co-Owner