Case Study: eClerx gains up to four-day faster insights and a unified single source of truth with Tableau Software

eClerx delivers insights up to four days faster for happier clients and employees

eClerx, a global services firm serving clients in digital marketing, finance and telecommunications, struggled with fragmented reporting and slow, inconsistent insights from disparate channels (email, social, search and web). Stakeholders needed a unified, single source of truth so internal teams and clients would work from the same, reliable data.

They implemented Tableau with a centralized team managing data on Tableau Server to blend and visualize all sources in one view. As a result, report creation accelerated from three–four days to within a day (up to four days faster), enabling faster insights, higher conversion rates and more satisfied clients and employees.

eClerx

Sandeep Srivastava

Associate Principal Center of Excellence for Analytics & Insights