Case Study: Damovo achieves 30-second reporting (down from 2 hours) with Tableau Software

Damovo cuts reporting time from two hours to 30 seconds

Damovo, a European communications provider serving more than 2,000 customers in over 100 countries, faced growing reporting complexity across operations and service-level agreements. Their Excel-based reporting process became too slow and fragile—complex reports took days and even automated Excel workflows still required two to three hours per report—so they needed a faster, more flexible solution.

They selected Tableau after evaluating the market and connected it to Salesforce, SQL/MySQL and LucaNet (with a Cisco web interface in development), enabling one-click dashboards and live monitoring. Reporting speed dropped from hours to about 30 seconds, transparency with customers improved, and teams gained greater visualization flexibility and faster insights while continuing to build Tableau skills.

Damovo

Jens Bruckmann

Operations Manager