Case Study: Conduent achieves enterprise analytics and instant leadership access to data with Tableau Software

Conduent builds a solid foundation for enterprise analytics

Conduent (formerly Xerox Services) began with a few Tableau Desktop licenses and scaled Tableau Server across the company as more teams wanted data-driven insight. Before Tableau, reporting was fragmented across pockets in supply chain, operations, and sales, with long bottlenecks in acquiring data and delays of days or weeks that slowed decision-making and frustrated analysts.

By pairing business leaders with IT, Conduent built automated ETL pipelines, secure SSO authentication, group-based access, and published dashboards that pull data daily and are available 24/7. The result was a “sea change”: senior leaders gain instant access to trusted data, teams resolve issues faster, and the company is shifting from reading tables to an analytics-driven culture with measurable business impact.

Conduent

James Baker

Director, Commercial Operations