Case Study: Certis achieves faster insights and cost savings with Tableau Software

Certis sharpens insights and achieves cost savings with Tableau

Certis, a leading security and facilities-management organisation, launched a digital transformation in 2017 but faced slow, manual reporting that limited insight and delayed customer service. Teams relied on extracting data into Excel, couldn’t drill down into anomalies, and managers spent hours daily scanning spreadsheets, hampering timely responses for government and enterprise clients.

By rolling out Tableau enterprise-wide, Certis created real-time dashboards for alarm monitoring, carpark enforcement and procurement compliance, enabling alerts for lapses and fast, drillable analysis. The result: analysis time fell from hours to minutes, service quality and customer engagement improved, penalties and man-hours were reduced, and a culture of self-service analytics emerged with 200+ trained champions, freeing the data science team for higher-value work.

Certis

Samuel Low

Vice President, Applied Data Science