Case Study: BizReach cuts reporting time from one hour to five minutes and speeds issue resolution with Tableau Software

BizReach - Customer Case Study

BizReach’s Service Planning team, which designs and improves the company’s job-search site for jobseekers, faced slow, manual reporting workflows that relied on Excel and SQL. Routine monitoring was done only weekly, making issue detection and resolution slow and leaving staff little time for strategic or user-focused work.

By adopting Tableau Desktop to process CSV outputs from their report server and connect to AWS/Redshift, the team turned manual SQL-heavy tasks into fast, visual dashboards. Reporting time dropped from about an hour to five minutes, enabling daily monitoring, quicker problem resolution, and freeing the team to pursue more creative planning and user interviews.

BizReach

Shinichiro Ogawa

Service Planning Manager & Media Producer