Case Study: Austrian Airlines achieves mobile executive data access, operational savings, and faster decision-making with Tableau Software

Austrian Airlines achieves data transformation at the highest level with Tableau

Austrian Airlines, a Vienna-based subsidiary of the Lufthansa Group operating about 130 destinations, faced the urgent need to give busy senior executives rapid access to accurate, prioritized data as the aviation industry digitised and COVID-19 disrupted operations. Executives required concise, mobile-ready insights to manage mass booking cancellations, staffing changes, cost reductions and decisions about when and how to restart services.

The airline developed a custom mobile analytics app built on Tableau that delivers curated, tile-based dashboards and hourly updates so leaders can pull up key KPIs, drill into details and reconfigure views on the fly. The app sped data-driven decision making across resourcing, refunds and crisis logistics, produced measurable operational savings, improved response times to enquiries and helped embed a stronger, executive-level data culture across Austrian and the broader Lufthansa Group.

Austrian Airlines

Christian Novosel

Head of Business Development, Digitisation and Fleet