Case Study: Australian Financial Security Authority achieves future-proof workforce planning and 1 FTE savings with Tableau Software

Australian Financial Security Authority futureproofs workforce with Tableau data hub

The Australian Financial Security Authority (AFSA), an executive agency responsible for Australia’s personal insolvency and credit infrastructure, needed to futureproof its workforce while operating under a staffing cap and fast-changing risks. HR reporting was slow and episodic—managers only received limited snapshot data a few times a year—hindering timely operational and strategic decisions and increasing workforce risk.

AFSA implemented Tableau as a one‑stop, self‑service data hub connected to six years of HR and operational data, with dashboards refreshed daily and monthly automated reports. The change delivered 12,000 management views in 18 months, cut ad‑hoc reporting (saving the equivalent of 1 FTE), and enabled predictive and prescriptive workforce modelling—improving forecasting, governance reporting and workforce planning across the agency.

Australian Financial Security Authority

Adina Leu

Assistant Director, Workforce Analytics and Planning