Case Study: AccorHotels cuts global luxury hotel reporting from 10 days to 2 hours with Tableau Software (Tableau Online)

Accor Luxury and Premium Brands deploys Tableau Cloud to improve business performance across hundreds of hotels

Accor Luxury and Premium Brands, managing nine upscale hotel brands and 600+ properties, faced a big reporting challenge after acquiring FRHI: more than 100 hotels relied on separate, manually updated reports, creating high running costs, frequent errors, and long delays in getting consolidated insights. Leadership needed a fast, scalable way to unify data and deliver accurate KPIs across properties and brands.

The company migrated to Tableau Online (with Tableau Bridge for live connections), partnered with Actinvision, and ran internal training and community adoption programs to centralize reporting. As a result, global performance reports that once took 10 days to produce now refresh in about two hours, delivering operational cost savings, unified views across Financials, Quality, Distribution and Social Media, and faster, more confident decision-making across hundreds of hotels.

AccorHotels

Nicolas Leseurre

Director of Planning and Analytics