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Case Study: Granada Beach Resort improves card payment handling with Tab
A Tab Case Study
Granada Beach Resort keeps 10 stranded guests covered with Tab
Granada Beach Resort, a small resort in the Philippines, faced significant challenges with its previous payment provider, which would issue refunds without consultation and override the resort's own terms and conditions. Seeking a solution designed for the tourism industry, the resort turned to Tab for its payment processing needs.
Tab provided a flexible payment solution that allowed Granada Beach Resort to implement its own terms and control the payment process. The resort particularly valued the ability to take card payments directly to guarantee reservations. The prompt and helpful human support from Tab was a major improvement over automated systems. This new payment process helped the resort stay afloat during the pandemic and improved its booking operations.
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