Case Study: Calala Lodge simplifies guest deposits and card payments with Tab

Calala Lodge simplifies deposits and card payments with Tab across 3 countries

Calala Lodge, a boutique hotel in Costa Rica, faced significant challenges accepting credit card payments from international guests due to the complex bureaucracy for foreigners opening local bank accounts in Central America. This created a barrier to easily securing booking deposits and receiving payments online. The hotel turned to the vendor Tab for a solution to this payment processing challenge.

Tab provided Calala Lodge with an easy-to-use payment gateway that allowed them to operate with credit cards using an overseas account, bypassing the need for a local bank. The results were highly positive; the hotel found Tab's commission to be lower than local banks and relied on it for most of their payments. The solution made securing deposits simple and provided exceptional customer service, enabling Calala Lodge to efficiently manage reservations and improve their booking process.

Calala Lodge