Case Study: City of Dublin, Ohio cuts tax return processing from days to hours with Taazaa’s Civi AI assistant

City of Dublin cuts tax return processing from days to hours with Taazaa

The City of Dublin, Ohio, struggled with a slow, manual tax return processing system that caused delays in revenue collection and overwhelmed its auditors with data entry tasks. To address this operational bottleneck, the city engaged vendor Taazaa to implement a modern, automated solution, which became the product Civi.

Taazaa built Civi, an AI-powered document processing platform, to automate data extraction from tax forms. The solution reduced processing times from days to hours and achieved up to 85% accuracy, allowing auditors to focus on substantive review work instead of data entry. This enabled the City of Dublin to meet its revenue-collection targets more efficiently.

City of Dublin, Ohio