Case Study: Standard Insurance Agency transforms customer service with AT&T Business AI tools

Standard Insurance Agency streamlines up to 1,500 daily calls with AT&T Business

Standard Insurance Agency, a family-owned insurance provider, was challenged by the high volume of up to 1,500 daily calls, which prevented their agents from having quality customer interactions. To address this, they turned to vendor AT&T Business and its AI voice tools to transform their customer service operations.

AT&T Business implemented its Office@Hand AI Receptionist, named "Stan," to handle call routing and free up agents. This was paired with AT&T Office@Hand Conversational Insights to provide call scoring and instant feedback for coaching. The solution allowed agents to dedicate more time to understanding customer needs, significantly improving service quality and making performance management easier for the agency.

Standard Insurance Agency