Case Study: Leading U.S. Railroad Company streamlines communications with AT&T Business Unified Communications

Accelerating collaboration for a leading U.S. railroad

AT&T Business helped a leading U.S. railroad company modernize its fragmented legacy communications environment. The railroad needed a more dependable, flexible, cloud-based way to support voice, messaging, collaboration, and customer service for 30,000 users across 180+ sites while reducing complexity and service interruptions.

AT&T Business implemented a hybrid Unified Communications solution built around hosted Microsoft Lync/Office 365 services, SIP trunking, and a hosted Genesys contact center in the AT&T cloud. The new platform centralized communications, improved resiliency, lowered and made costs more predictable, reduced hardware and IT management demands, and connected customers to 600 contact center agents nationwide.