Case Study: Technician Assistant achieves rapid development and mobile field efficiency with SYWARE's Visual CE

Handheld Database Application Provides Mobile Clipboard for Service Technicians

Technician Assistant is a handheld call‑tracking application for system administrators and PC technicians that replaces scribbled notes and binder-based records with a structured mobile clipboard. Facing long development cycles and the need for rapid customization on Windows CE and Pocket PC devices, the project used SYWARE’s Visual CE (with plans to leverage SYWARE’s mEnable for wireless server access) to build a compact, field-ready solution.

Using SYWARE’s Visual CE, founder Jeff Swope created Technician Assistant in under one month instead of the estimated 6–12 months, delivering drop-down device catalogs, time-stamp billing, ODBC back-end integration, and client-specific customizations. SYWARE’s tools also enable real-time server sync via mEnable, faster troubleshooting through searchable service histories, reduced errors and manual work, broader distribution on PDA sites, and leverage of SYWARE’s award-winning platform with over 100,000 users.