Case Study: Voyage Encore Travel achieves remote employee productivity and data security with Syteca

Voyage Encore Travel Ensures Remote Employee Productivity and Data Security with Ekran System

Voyage Encore Travel, a Canada-based corporate travel management firm, needed to monitor remote travel agents who handle sensitive customer data, investigate complaints, mitigate insider threats, and meet PCI DSS and SOC 2 requirements. To solve this, they deployed Syteca’s Ekran System user activity monitoring platform to capture audio/video session records, logs, alerts and granular access controls.

Syteca used Ekran System’s continuous session recording, context-rich metadata, real-time alerts, access management and productivity reports to give Voyage Encore Travel full visibility into remote activity. The solution helped the company stop several security incidents (including a VM misuse case), speed up complaint resolution, validate service quality, educate employees on policies, and meet PCI DSS and SOC 2 compliance—delivering faster investigations, improved security posture, and measurable compliance results.

Voyage Encore Travel

Roland Kroon

Head of ITSecurity and Infrastructure