Case Study: PKO Polish Bank achieves secure third-party monitoring and customer data protection with Syteca

Third-party Providers Monitoring Issue in Financial Sector

PKO Polish Bank, a leading bank in Poland and owner of PKO Ubezpieczenia, faced the challenge of securing sensitive business and customer financial data—information for more than 120,000 customers—while managing access by third-party contractors. To strengthen oversight of privileged activity, the organization selected Syteca and its privileged access monitoring solution (including session video recording, client-protected mode, and forced user authentication).

Syteca implemented continuous session recording with searchable playback, a Client Protected mode to prevent tampering with logs and captures, and Forced User Authentication to ensure accountability for shared accounts. The deployment gave PKO Polish Bank clear, auditable visibility into contractor activity, faster investigation of suspicious events, and reinforced protection of customer data—benefits PKO described as reliable, simple to use, and easy to analyze.

PKO Polish Bank

Adrian Pupek

Team Manager of Network and Security