Case Study: PKO Polish Bank achieves accountable, secure monitoring of third‑party service providers with Syteca

Service Providers Monitoring at PKO Finat

PKO Polish Bank, a major Polish financial institution within the PKO BP Group, faced the need to monitor external service providers who access its corporate servers to comply with regulations and internal policy. To address this, PKO Polish Bank selected Syteca and implemented Syteca’s remote session monitoring solution to record and oversee contractor activity.

Syteca deployed session recording for remote technicians plus a Forced User Authentication feature that ties generic/shared logins to specific individuals, improving accountability and limiting access. PKO Polish Bank reported the solution was easy to use and robust, enhancing security, enabling identification of users behind shared accounts, and helping the bank meet regulatory and corporate requirements.

PKO Polish Bank

Sebastian Michnowski

Team Manager of the System Maintenance