Case Study: CLAAS improves multilingual customer service with SYSTRAN Translate Server

CLAAS improves global customer service across 5 locations with SYSTRAN

CLAAS, a global manufacturer of agricultural machinery, faced the challenge of providing customer service and support in multiple languages across its international operations. To ensure excellent customer experience and data privacy, they needed a secure solution for translating communications and documentation without relying on unsecured free tools. They partnered with vendor SYSTRAN to implement a tailored machine translation solution.

SYSTRAN integrated its Translate Server into CLAAS's IT system, customizing it with the company's specific terminology to provide accurate, real-time translations while guaranteeing data security. The solution significantly improved the performance of their aftersales service by enabling employees to communicate effectively in languages including Chinese, English, German, French, and Russian. This enhanced global collaboration and saved time, leading CLAAS to plan an expansion of the SYSTRAN system across more corporate functions.

CLAAS