Case Study: National Retailer achieves improved visibility, faster service and reduced costs with Systemware

Systemware Helps a National Retailer Improve Visibility and Service While Reducing Costs

National Retailer, a premier luxury retailer, was struggling with a slow, expensive paper-based reports management system that caused data discrepancies, delayed decision-making, and poor access to critical merchandising, inventory, credit, and financial reports. The company turned to Systemware for content management and automated report-management solutions to centralize capture, storage, and access to business-critical information.

Systemware implemented a single point of access with precise document capture and indexing, high-volume scanning, barcode recognition, secure central storage, and enterprise integration (mainframe, Windows, UNIX, PeopleSoft). As a result, Systemware helped the retailer gain significantly better visibility into business performance, respond faster to market dynamics, reduce paper-processing costs and storage needs, expedite customer-service resolution, and increase overall productivity.