Case Study: Leading 24/7 Convenience Retailer achieves streamlined, scalable franchisee reporting with Systemware

Systemware Boosts Efficiency for a Leading 24/7 Convenience Retailer

Leading 24/7 Convenience Retailer was struggling with an overwhelmed legacy reporting infrastructure: monthly reports released on the 7th and 8th business days created huge peak demand that "felt like 14,000 people trying to drink from the same garden hose." The retailer needed timely, secure access to reports across corporate, field and franchisee audiences and the ability to extract data in multiple formats. Systemware’s content services platform, implemented and managed by Cabnit, was chosen to address these challenges.

Systemware, with Cabnit’s managed services, implemented a node-based, elastically scalable platform, a new Store Portal, rolling upgrades and 24/7 support to eliminate bottlenecks and enable daily reporting, cross-repository search, and secure remote access for franchisees. The result was seamless consolidation of legacy systems during a major acquisition, faster and more reliable report delivery, simplified content ingestion from any upstream application, and measurable operational improvements in accessibility and scalability thanks to Systemware’s solution.