Case Study: Large Insurance Company achieves subsecond document retrieval, $13M in savings, and improved customer service with Systemware

Large Insurance Company - Customer Case Study

Large Insurance Company faced costly human errors and inefficient manual document recreation that increased court settlements, production and labor costs, required expensive reprints and roughly 200 researching man‑hours per case, and lowered customer satisfaction. They engaged Systemware to tackle these issues using its intelligent content network and Content Cloud services.

Systemware implemented its intelligent content network (Content Cloud), E‑Delivery and legacy modernization to package and distribute consistent documentation in subsecond timeframes and support sub‑second retrieval for customer service. The solution enabled about 143,000 associates to manage data across billions of documents (210 billion pages), processed 27 million transactions and 12 million signatures, retrieved 50 million back‑office documents, and delivered more than $13 million in savings while improving customer satisfaction.