Case Study: Heavy Paper Company achieves a 46% reduction in paper-based requests with Systemware Content Cloud

Heavy Paper Company - Customer Case Study

Heavy Paper Company faced a legacy, paper-heavy workflow that hindered digital transfers, security, storage and the ability to monetize exchanges between larger financial partners. With roughly 27,000 vendors and 21,000 knowledge workers, the company handled over 102,000 physical check requests and 12,485 physical expense requests, and needed a secure intelligent content network—so they turned to Systemware’s Content Cloud to enable automated, auditable digital transfers and protect their role as a trusted transfer agent.

Systemware implemented Content Cloud’s line-level capture, indexing and workflow automation, integrating outputs into Heavy Paper Company’s systems, routing transfer notifications, and adding activity to billing reports to support monetization. The deployment removed redundant systems and manual data-entry tasks, leaving knowledge workers to validate only exceptions; physical expense requests fell from 12,485 to 6,920 and physical check requests from 102,037 to 55,014, delivering significant process efficiency and improved enterprise visibility.