Case Study: American Claims Management, Inc. achieves greater claims efficiency and cost savings with Systema Software's SIMS Claims

American Claims Management, Inc. - Customer Case Study

American Claims Management, Inc. (ACM) needed a new claims management system for its workers’ compensation division and wanted a flexible platform that could support its customized, client-specific approach. As a third-party administrator serving 35,000 commercial and personal lines clients, ACM partnered with Systema software and selected SIMS Claims™ to replace a more rigid, cookie-cutter process.

Systema software implemented SIMS Claims as a web-based solution that automated workflow, enabled paperless claims handling, and provided alerts, dashboards, scorecards, and reporting. The results included significant clerical savings, improved efficiency, and stronger productivity: ACM reduced its examiner-to-assistant ratio from 2:1 to 4:1 and its examiner-to-clerk ratio from 3:1 to 5:1, while also streamlining bill objections, audits, and multi-user collaboration.

American Claims Management, Inc.

Michael Millwood

Vice President of Data Operations