Case Study: TiLite (custom wheelchair manufacturer) achieves 12‑fold production growth and improved customer service with SYSPRO ERP Software

SYSPRO Fuels TiLite Business Shift, Growth and Customer Service

TiLite, a division of Permobil, designs and builds customized titanium and aluminum manual wheelchairs (TiFit) sold globally through its EZ‑Ti online configurator. Facing a shift from a multi‑product, home‑grown IT environment to a single‑product, highly customized manufacturing model and rapid international growth, TiLite selected SYSPRO ERP Software (deploying its full ERP suite with Business Objects integration) to provide a scalable, flexible platform that could support higher volumes and tighter cost control.

SYSPRO ERP Software linked TiLite’s EZ‑Ti configurator to its ERP via Business Objects, automating orders into Bills of Materials, stock codes, sales orders and tying them into Materials Planning, Factory Documentation, Advanced Quality and other MRP modules. The solution freed resources for customer service, boosted profitability and production—rising roughly 12‑fold from about five chairs a day to 70+—and supported expansion into more than 40 countries, markedly improving customer satisfaction.

TiLite

Evan Derrick

ERP Developer Analyst