Case Study: Osment Models achieves major productivity, cost and compliance gains with SYSPRO ERP Software

Speck Pumps-Pool Products Improves Bottom-Line by Leveraging Automation Capabilities of SYSPRO ERP

Osment Models, a manufacturer and distributor of pool pump products and related equipment, faced labor‑intensive, high‑touch manual processes, decentralized data silos, and limited compliance support that slowed order processing and returns. To address these challenges they deployed SYSPRO ERP Software, using its credit card authorization and Return Merchandise Authorization (RMA) modules plus the SYSPRO Contact Management System to centralize data and automate repetitive tasks.

SYSPRO ERP Software centralized sales, serialization, returns and customer contact workflows, eliminating disconnected documents and automating credit‑card and RMA handling. The result: credit‑card transactions that once took about 30 minutes now take roughly 30 seconds, more than 120 man‑hours saved per month, annual savings equivalent to a full‑time hire for five weeks, and stronger auditability, compliance and customer service.

Osment Models

Jeff Thompson

Accounting Manager