Case Study: Norman Goodfellows achieves 62% improvement with SYSPRO ERP Software

Norman Goodfellows boosts efficiency 62% with SYSPRO ERP Software

Norman Goodfellows, a family-owned retail and redistribution business for wine and spirits, faced challenges with a lack of visibility into profitability and stock levels. Their old systems were disconnected, leading to stock outages, an inability to quantify losses, and inefficient manual processes. They turned to SYSPRO ERP Software to implement a fully integrated ERP system to gain control over their operations.

The solution from SYSPRO provided live stock visibility, integrated point of sale and warehouse management systems, and B2B sales order integration. This allowed Norman Goodfellows to accurately track profit per customer and product, significantly improve customer service levels, and reduce stock outages. The implementation led to a 62% improvement in operations, with the majority of their daily deliveries now originating from same-day orders, and enabled the recovery of previously lost revenue from supplier rebates.

Norman Goodfellows