Case Study: Norman Goodfellows achieves real-time stock visibility and improved customer service with SYSPRO ERP Software

A cocktail of superior service with Norman Goodfellows and SYSPRO

Norman Goodfellows is a third‑generation, family‑owned food and beverage retailer and redistributor in South Africa, operating multiple stores and warehouses and handling up to 1,000 deliveries a day. Facing no real‑time overview of stock, manual POS/finance reconciliations, unquantified stock losses and limited profitability insight, Norman Goodfellows implemented SYSPRO ERP Software (including SYSPRO Point of Sale, Warehouse Management System and B2B sales order integration) to replace its disparate systems.

SYSPRO ERP Software delivered a tightly scoped, integrated ERP solution (later extended with QlikView) that put stock and transaction data live across the business, matched warehouse movements to transactions, and automated rebate and profitability tracking. As a result, Norman Goodfellows gained visibility of profit by customer, supplier and product, reduced stock outages and losses, improved customer service and order accuracy, and is now able to buy more accurately and recover previously lost rebate revenue.

Norman Goodfellows

Jason McEvoy

Chief Operating Officer