Case Study: 1000Bulbs.com achieves automated web order processing and enhanced customer experience with SYSPRO ERP Software

1000Bulbs Enhances Customer Experience with SYSPRO

1000Bulbs.com, a fast-growing online retailer of more than 12,000 lighting products with eight-figure annual sales and double-digit growth, needed to facilitate growth, control high transaction volumes and improve customer service. To meet these challenges the company implemented SYSPRO ERP Software, leveraging modules such as Financials, Material Requirements Planning, StarShip integration, Forecasting, e.Net Manager, Document Flow Manager and SQL Manager.

SYSPRO ERP Software automated web-based order processing—downloading orders every 20–30 minutes, applying allocation logic, determining order status, managing back orders and routing problematic SKUs to a suspense file for sales follow-up—and enabled proactive reporting on back orders, bad addresses and credit issues. As a result, 1000Bulbs.com can complete and ship far higher transaction volumes, troubleshoot efficiently, provide better customer service and support continued sales growth.

1000Bulbs.com

Kim Pedersen

CEO