Case Study: Peak Demand achieves 24/7 service request automation with Synthflow Voice AI

Peak Demand achieves 100% automated data collection with Synthflow

Peak Demand, a digital agency serving public sector and transit organizations, faced the challenge of helping a major Canadian transit system replace its outdated and frustrating online forms. These forms led to poor data collection and slowed down workflows, especially after hours. To address this, Peak Demand implemented Synthflow's Voice AI agents to modernize the service request process.

Synthflow's solution involved deploying AI agents to manage inbound calls and seamlessly integrate with the service request platform. This allowed residents to make requests conversationally by phone at any time. The results were significant: the system achieved 100% automated data collection, eliminated all missed after-hours calls, and made data submission 80% faster for residents. Following this success, Peak Demand is now expanding the solution with three new Synthflow voice agents to other municipalities.

Peak Demand