Case Study: Euro Paper cuts service time by 35% and doubles orders with Synthflow Voice AI

Manufacturing Company Cuts Service Time -35% and Doubles Inbound Orders

Euro Paper, a family-run manufacturer of cash register paper, faced a challenge with rising customer inquiries and limited staff. Their traditional workflows led to slow quotes and missed opportunities as they struggled to meet modern customer expectations. To address this, they partnered with the vendor Synthflow.

Synthflow implemented a German-speaking voice AI agent to handle inbound customer service and sales calls. The solution led to a 35% reduction in service time, saved the team four hours of work daily, and doubled the company's order volume. The vendor's technology also contributed to a 15% increase in customer satisfaction.

Euro Paper

Frank Lorenz

CEO and Co-Founder