Case Study: Peak Demand achieves 24/7 service request automation with Synthflow Voice AI

How an Agency Ramped up Transit Service

Peak Demand, a digital agency serving public sector and transit clients, partnered with Synthflow to address a challenge faced by a major Canadian transit system. The transit provider was using outdated online forms that frustrated residents, resulted in poor data quality, and created slow workflows, especially for after-hours service requests.

Synthflow implemented its Voice AI agents to manage all inbound calls, conversationally capturing service requests and auto-filling forms for seamless integration into the platform. This solution delivered significant results for Peak Demand's client, including 100% automated data collection, 0% missed calls after hours, and an 80% faster data submission process for residents. The successful deployment has led to plans for three additional Synthflow AI agents and is serving as a blueprint for modernizing public service communication.

Peak Demand

Alex Lecky

Founder