Case Study: a multinational BPO company automates 600K+ calls in 60 days with Synthflow

From Manual to 600K+ Calls in 60 Days A BPO Operator Modernizes with White-Labeled Voice AI

A multinational BPO company specializing in telecom and utilities faced the challenge of scaling its high-volume contact center operations. With rising call volumes and client expectations, its manual processes were no longer financially or logistically viable. The company needed a fast, multilingual AI solution to maintain quality and remain competitive, leading them to partner with Synthflow.

Synthflow provided a white-labeled voice AI platform, deploying over 40 fully branded AI agents in just 60 days. The solution handled over 600,000 monthly calls, provided support in 15+ languages, and guaranteed compliance with key security standards. This allowed the BPO to achieve significant scale and efficiency without needing to hire any new staff.