Case Study: Euro Paper reduces service time and doubles orders with Synthflow Voice AI

Euro Paper cuts service time by 35% and doubles orders with Synthflow

Euro Paper, a leading manufacturer of cash register paper, faced challenges with slow customer service and missed sales opportunities due to rising inquiries and limited staff. The company partnered with Synthflow to deploy a German-speaking voice AI agent to modernize its traditional workflows and meet growing customer expectations.

Synthflow implemented an AI solution that handles inbound customer service calls, delivers quotes, and qualifies sales leads. This resulted in a 35% faster customer service time, four hours of daily work saved for the team, a doubling of daily order volume, and a 15% increase in customer satisfaction.

Euro Paper