Synthetix

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent chatbot technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford and esure. We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound email and call volumes. In fact, Synthetix clients have reported a first time resolution rate of at least 90%, building strong customer engagement and satisfaction levels. Our software has helped many of the world's most innovative brands to deliver millions of great customer experiences and we've experienced, first-hand, the positive impact our multi-channel technology has had on customer service delivery.