Case Study: KONE saves training time and boosts technician engagement with Synthesia

KONE saves 1 day on multi-day courses with Synthesia

KONE, a major elevator and escalator company, faced challenges with expensive and inefficient technical training. Their in-person courses required significant travel and lost field time, while live webinars for onboarding were difficult to scale and confirm comprehension. They partnered with Synthesia to implement its AI video platform to create more effective training materials.

Using Synthesia, KONE built pre-course e-learning videos and self-paced onboarding modules, which freed up expert trainers for hands-on work. The solution resulted in training video production being 30% faster on average, a day saved on multi-day courses, and a roughly 2x increase in engagement from technical teams. Synthesia enabled KONE to scale its training and deliver critical knowledge directly to technicians in the field.

KONE