Case Study: Intenseye turns help articles into AI videos with Synthesia

How one customer support specialist turned 30 articles into 2-minute videos in less than two weeks

Intenseye, a workplace safety platform, needed a faster way to support customers across time zones with clear, accessible help content. Its customer support team had over 30 help centre articles, but many users preferred shorter, more visual guidance over long written instructions. Intenseye turned to Synthesia to help solve this challenge.

Using Synthesia’s AI video platform, Intenseye transformed existing help articles into short how-to videos in under an hour each, using built-in screen recording, AI avatars, and multilingual scripts. The team created 52 videos in 4 languages, converted 30 knowledge base articles into 13 digestible videos, and achieved significant time and cost savings while also improving onboarding for new employees.

Intenseye

Kübra Demirca

Customer Support Specialist