Case Study: Northwest Healthcare Properties achieves scalable HR training and faster localization with Synthesia

How Northwest Healthcare Properties uses video for business transformation training

Northwest Healthcare Properties, an international healthcare REIT headquartered in Toronto, needed a better way to train employees on new, standardized HR processes as it implemented Workday across a global organization. Live sessions and static documents were hard to update, difficult to navigate, and not ideal for long-term knowledge retention, so the team looked for a more engaging, on-demand training format using Synthesia.

With Synthesia, Organizational Change Management Lead Dipto Chakraborty created short, reusable training videos by writing scripts, adding screenshots, and generating videos with voice and avatar selections. Northwest Healthcare Properties used these videos to support ongoing transformation training for 300+ employees, producing 30+ videos in three languages. Synthesia enabled quick updates, consistent training delivery, and rapid content creation, with 2-3 minute videos taking about an hour to make.

Northwest Healthcare Properties

Dipto Chakraborty

Organizational Change Management Lead