Case Study: LATAM Airlines accelerates training production by 80% with Synthesia

How LATAM Airlines trains 16,000 employees in 3 languages

LATAM Airlines, the leading airline in South America, needed a faster way to create engaging training content for its 37,000+ employees across multiple teams and languages. Its Learning and Development team struggled with text-heavy materials, slow and expensive video production, and difficult updates when policies changed.

Using Synthesia’s AI video platform, LATAM Airlines began creating training videos directly from scripts, avatars, and scene elements, then distributing them through its LMS. With Synthesia, the team has produced 300+ videos for 16,000+ learners, cut production time from 30–60 days to as little as 5 days, and enabled training in Spanish, Portuguese, and English—an estimated 83% time savings and better learner completion and retention.

LATAM Airlines

Paulo Sandoval Calderon

Support Areas Training Analyst