Case Study: Dixa achieves faster, scalable customer training video creation with Synthesia

How Doculife does video marketing 20x faster

Doculife, a provider of omnichannel customer service software, faced significant challenges with its video-based customer onboarding and training goals. Traditional video production was slow, taking over 30 days per video, inflexible to update, difficult to scale, and prohibitively expensive. To overcome these hurdles, Doculife turned to the AI video creation platform from Synthesia.

By implementing Synthesia, Doculife’s team could quickly generate videos using AI avatars and voices, bypassing the need for actors and complex production. The solution was highly flexible and easy to use, allowing for rapid creation and updates. As a result, Doculife created over 75 training videos in a year, saving one-third of the production time compared to traditional methods and achieving a course completion rate of over 95% for its enrolled learners.

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